Tuesday, June 10, 2014

Outstanding Service at Surdyke Yamaha's Service Department!

It doesn't matter if you're a vacationer or a full-timer here at the Lake of the Ozarks. We all like to think of the Lake as a place to get away and escape the monotony of daily life - and for the most part, it is! Unfortunately, things can go wrong even in this perfect setting. 

So what happens if your boat's engine goes out? Or if you need to replace a part on your ATV?

That's where the service department at Surdyke Yamaha comes in! Our service department is specifically designed to take care of all your boat's, watercraft's, ATV's, and motorcycle's needs. 

We strive to always maintain an energetic, professional staff that truly goes above and beyond to take care of you and your vehicle - both on and off the water. Out three store locations ensure that we are always easily accessible to you when you need us the most. 

Customer Feedback

We pride ourselves on treating every customer - especially those that come to our service department - like royalty. Here's a quick glance at some of the great feedback we've received from our satisfied customers.

We would like to personally thank Vince for saving our boat on Sunday, August 11th... and Bobby's customer service is a quality that will not only earn you additional sales through referrals, but going the extra mile by driving a boat over to our slip and installing the fenders on our dock is going above and beyond what most customers expect. Thank you for your assistance and direction!

--- P.J.O., St. Louis, MO

I just wanted to take a minute to let you know what an outstanding job your parts department, specifically Richard, did when I ordered a replacement oil plug for an ATV purchased from your store several years ago.  I knew you no longer carried this brand of ATV so the chances of obtaining a replacement plug were low, but Richard spent a lot of time and effort sourcing the plug, making several calls, and always being nice enough to keep me informed of his progress....  after several weeks of never giving up he was finally able to secure two plug assemblies.  I have never know someone to work so hard and long for a $20 parts order.  I know it was not a large order for your company but all of the effort Richard made is most appreciated by this Surdyke customer.

I have purchased a total of four WaveRunners and one ATV from Surdyke's and am currently looking at a boat.  Rest assured, based on the service above and beyond provided by Richard,  Surdyke will continue to be my first choice when purchasing any type of ATV or watercraft.  

--- Jim R., Eldon MO

I took receipt of a new PWC today for my wife.  I want to say that the buying and indoctrination experience was outstanding.  Doug was a pleasure to work with in concluding the sale at the boat show in St. Louis and helpful in getting us into the receiving end of the PWC.

Justin did the indoctrination of the operation of the PWC for my wife and I can't say enough good things about his knowledge of the product, courtesy and skill in teaching a novice about the watercraft.  You have great employees.  All in all our experience with Surdyke was excellent and will keep us coming back.

--- Mike M., St Louis, MO

Yamaha and KTM Parts

Since we maintain the highest standard of customer service, it seems only natural for us to hold our parts to equally high standards. That's why we only offer the best Yamaha and KTM parts for your vehicle, and your watercraft. From oil plugs to batteries to anything else you can imagine, Surdyke Yamaha in Osage Beach has everything you need to keep your summer rolling!


Surdyke Yamaha offers Yamaha Sport boats, bow riders, wakeboard boats and accessories. We also offer New G3 Pontoon boats, come and see the nicest pontoons on the water. Also available is a full line of Yamaha ATV's, Street Bikes, Scooters, and of course Yamaha's Prestigious Watercraft Lineup.

Our on-the-water showroom offers a wide variety of Marine Accessories as well as a full service department, sales department, and storage. We also offer a complete linup of Demonstrators for Watercraft and for Sport Boats, and the pontoons. See you on the water!!!!!!!

Stop on in and get YOUR new toy!


Connect with Surdyke Yamaha

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